Shipping policy

Shipping Policy

At Bin Sultan, we aim to process and deliver your orders safely and as quickly as possible.

Order Processing

Orders are normally processed after confirmation.

Please make sure that your:

• Name

• Phone number

• Shipping address

• City

are entered correctly when placing your order.

Incorrect or incomplete information may cause delivery delays.

Delivery Time

Estimated delivery time is usually 3–5 working days after order confirmation.

Delivery times may vary depending on:

• Customer location

• Courier service

• Public holidays

• Weather conditions

• Unforeseen courier delays

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated during order confirmation.

Cash on Delivery

Cash on Delivery may be available for eligible orders.

Customers are requested to provide an active phone number so the order can be confirmed and delivered successfully.

Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Delivery Attempts

Please make sure someone is available to receive the parcel.

If delivery is unsuccessful because of an incorrect address, unavailable customer, or unanswered phone calls, additional delivery charges may apply if the parcel is shipped again.

Damaged or Incorrect Parcel

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Please provide:

• Order details

• Clear pictures or video of the parcel

• Details of the issue

We will review the matter according to our Return & Refund Policy.

Delayed Orders

Although we make every effort to ensure timely delivery, Bin Sultan is not responsible for delays caused by courier companies, weather conditions, public holidays, or circumstances beyond our reasonable control.

Contact Us

For shipping or delivery questions, please contact us:

Email: sultanfabricsbin@gmail.com
Phone / WhatsApp: 03310044330

Bin Sultan