Terms of service

Terms of Service

Welcome to Bin Sultan. By accessing our website or placing an order with us, you agree to the following Terms of Service.

General Terms

By using our website, you confirm that the information you provide is accurate and complete.

We reserve the right to update, change, or discontinue any part of our website, products, prices, or services at any time without prior notice.

Products and Availability

We make every effort to display our fabrics and products as accurately as possible.

However, actual colours may vary slightly due to:

  • Screen settings

  • Lighting conditions

  • Photography

  • Fabric texture

Product availability is subject to stock. We may cancel or modify an order if an item becomes unavailable.

Pricing

All prices displayed on our website are subject to change without notice.

Any applicable delivery charges will be shown during the order process where available.

Orders

We reserve the right to accept, reject, or cancel an order in certain situations, including:

  • Product unavailability

  • Incorrect pricing

  • Incomplete customer information

  • Suspected fraudulent activity

  • Delivery limitations

If an order is cancelled after payment, any eligible refund will be handled according to our Refund Policy.

Payment

Customers must provide accurate payment and billing information when placing an order.

Where Cash on Delivery is available, customers are expected to accept and pay for confirmed orders upon delivery.

Shipping and Delivery

Delivery times are estimates and may vary due to courier delays, weather, public holidays, remote locations, or other circumstances beyond our control.

Customers are responsible for providing a complete and correct delivery address and contact number.

Returns and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy.

Fabric that has been cut, stitched, washed, used, altered, or damaged by the customer may not be eligible for return.

Intellectual Property

All website content, including:

  • Brand name

  • Product images

  • Text

  • Graphics

  • Logos

  • Website design

belongs to Bin Sultan or is used with appropriate permission.

You may not copy, reproduce, distribute, or commercially use our content without permission.

Prohibited Use

You may not use our website for:

  • Fraudulent activities

  • Illegal purposes

  • Attempting to damage or interfere with the website

  • Misusing customer or business information

  • Copying website content without authorization

Limitation of Liability

Bin Sultan will not be responsible for indirect losses, delays, or damages caused by circumstances outside our reasonable control.

Our responsibility for any order will be limited to the value of the affected product where permitted by applicable law.

Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics tools, or other service providers.

These third parties may have their own terms and policies.

Changes to These Terms

We may update these Terms of Service when necessary. Updated terms will become effective once published on our website.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: sultanfabricsbin@gmail.com
Phone / WhatsApp: 03310044330

Bin Sultan